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Saudi Kawader is a premier technology solutions provider in the heart of Saudi Arabia. With a legacy of excellence and a vision for the future, we are dedicated to ensuring seamless technological experiences for our esteemed clientele. Our team is a synergy of dedicated professionals who believe in innovation, quality service, and the power of technology to transform businesses.
Roles & Responsibilities:
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Walk customers through problem-solving processes.
- Follow up with clients to ensure their systems are functional.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- [1-3] years of experience in technical support or a similar role.
- Proficiency in diagnosing hardware and software issues.
- Familiarity with remote troubleshooting techniques.
- Strong problem-solving skills and patience.
- Excellent communication skills, both written and verbal in Arabic and English.
Why Join Saudi Kawader?
- Competitive salary and benefits package.
- Opportunity to work with a leading technology solutions provider in the region.
- Continuous training and professional development opportunities.
- A supportive and dynamic work environment.
- Flexible working hours and remote work options.
How to Apply: Interested candidates are invited to send their CV and a brief cover letter detailing their experience to SaudiHRM@outlook.com Please use the subject line “Application for Tech Support Team Position.”
